LexisNexis is a leading provider of software applications for lawyers and legal professionals.
At HumanCentric, I served as lead designer and manager of a small design team. LexisNexis set us up with some of its customers. We visited small law firms and solo practitioners to learn how they worked and what tools they used. The workflows were all over the map.
We organized our solution around the concept of Matters. Because solo practitioners optimize for billable hours, every meeting, court appearance, or case filing must be associated with a legal matter. In addition to Matters, we showed our research participants enough functionality around billing, contacts, and calendars to keep them from jumping between so many different tools.
Firm Manager thrived for many years and helped LexisNexis significantly grow its customer base.